SHIPPING & RETURNS

Shipping Policy

DUE TO COVID 19 ALL STANDARD SHIPPING WILL BE DISSABLE AND ALL ORDER CAN BE SEND WITH EMS ONLY (FOR SINGAPORE WE USE OUR REGULAR EXPRESS SHIPPING). 

We ship from our warehouse in Jakarta. Order processing time requires at least 48 hours for shipments to be dispatched. Please note this can take longer during our sales periods and if an item you ordered is out of stock order processing time may be delayed.

Order are processed Monday to Friday from 8am - 5pm GMT +7 (Indonesia Time). Orders placed on Friday, Saturday dan Sunday GMT +7 will be processed on Monday GMT +7.

All shipping fee is not fixed some country might be need additional cost for shipping fee.

We offer FREE Express Shipping to Singapore for order above S$60.

Standard Delivery Time

Singapore : 2-5 business days.

United States : 10-20 business days.

Australia : 10-20 business days.

Other Country : 15-45 business days.

Express Shipping

We use EMS for International Express Shipping.

Missdelivered / Returned Parcel

We are not responsible if your parcel is missdelivered or returned to us due to :

1. You supplying of a wrong / invalid delivery address during order information.

2. You failure to pick up your parcel at the post office or when the courier delivery to your address. 

3. Decline by custom rules on your country.

 

In the event that your parcel is returned to us, we can resend it to you but you will have to pay full shipping and handling fee that was originally charged per order by Shipping company. If you would like to treat it as a return, we will refund the value of the product minus a 30% restocking fee. Shipping fee will not be refunded.

Product Warranty

If we happen to have sent you the wrong color, prescription or model, we will be more than happy to correct our mistake. Please contact us at softlensshopcs@gmail.com with your order ID within 10 working days of receipt of your order. Provide photographic evidence to clearly show the defect or error. Certain cases may require you mailing the parcel back to us. We will replace the affected products.

 

Claims of lenses being defective or physically damaged (e.g. ripped, texture/coloration irregularities) require photographic evidence of the lenses still in original unopened packaging. Take pictures of the lenses through the bottoms of the clear glass vials.

 

Used or opened products are excluded from this warranty.

 

Please note that items marked "SALE / PROMO" and free products are excluded from this warranty.


Return & Exchange Policy​

We do not offer any return or exchange for reason of buyer remorse (purchase wrong color, model, prescription or etc.) therefore please be 100% sure about what do you want to buy before placing your order.

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