By purchasing from Softlens Shop, you agree to the following terms:

 

Order Acceptance & Digital Agreement

By completing checkout, you:

• Confirm that all information provided is accurate.

• Confirm that you have reviewed product details carefully.

• Accept that electronic checkout serves as legally binding agreement.

• Authorize us to process and ship your order as submitted.

All sales are considered final unless otherwise stated.

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No Cancellation / No Buyer Remorse

We do not offer cancellation, return, or exchange for:

• Wrong color selection

• Wrong model selection

• Wrong prescription / power

• Change of mind

• Personal preference

Failure to review product information before purchase does not qualify for refund.

 

Out of Stock Policy

If an item becomes unavailable:

• We will contact you via email or WhatsApp.

• You may choose a replacement or receive a refund for the unavailable item only.

• Shipping fees remain non-refundable once shipment process has begun.

 

Product Usage & Medical Disclaimer

Contact lenses are medical-use products.

Softlens Shop is not liable for:

• Eye injuries

• Infection

• Irritation

• Misuse

• Improper handling

• Failure to follow professional advice

By purchasing, you accept full responsibility for product usage.

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Limitation of Liability

Our maximum liability shall not exceed the amount paid for the product purchased.

We are not responsible for:

• Government regulations

• Courier service actions

• Customs decisions

• Indirect or consequential damages

 

Fraud & Chargeback Protection

By purchasing, you agree that filing a chargeback for issues clearly stated in our policies constitutes breach of agreement.

We reserve the right to submit:

• Order confirmation records

• IP address logs

• Payment verification

• Shipment tracking proof

• Digital acceptance of terms

Fraudulent disputes may be reported to payment processors.